Need help with Parentlog?
Browse the answers below or reach out at the bottom of this page.
Getting started
How do I create an account?
Download Parentlog from the App Store and follow the on-screen setup. It takes about two minutes.
Does Parentlog work without a co-parent?
Yes. Solo use is fully supported. You don't need to invite or pair with anyone to use all features.
Account and billing
How do I cancel my subscription?
From within the app, go to More and tap Manage Subscription. You can also cancel through your iPhone Settings, under Apple ID, then Subscriptions.
Will I lose my records if I cancel?
Your records remain readable for 12 months after cancellation. PDF exports are available throughout that period.
How do I get a refund?
Refund requests are handled by Apple. Visit reportaproblem.apple.com to submit a request.
Privacy and data
Who can see my records?
Solo records are always private, and only you can see them. When you pair with a co-parent, shared features (handovers, expenses, calendar and messages) are visible to both parents going forward. Journal entries are the exception: they start private, and you choose whether to share each entry at the time of writing.
Where is my data stored?
Your records are held on our servers. Each record is assigned a server-set timestamp and a tamper-evident hash at creation. For full details on data handling and retention, see our Privacy Policy.
Can I delete my account?
Your records are automatically deleted 12 months after your subscription ends. No request needed. For paired accounts, records shared with a co-parent may be retained as long as their account remains active, as those records belong to both parties. See our Privacy Policy for the full retention policy.
Exports and verification
How do I export my records?
From within the app, go to More and tap Export Records. You can choose the export type, select a date range, and pick which records to include. The generated PDF can be shared or saved directly from your iPhone.
How do I verify a Parentlog document?
Visit parentlog.app/verify and enter the document code shown on your PDF.
Still need help?
Email us at support@parentlog.app. We typically respond within two business days.